This is the name the hub uses when describing the different stages of a person’s contact with the housing options service.
Hover the mouse over the following images to find out what a customer journey may look like.
Making contact
The journey starts when the person contacts the service. Remember we indicated before this can be by phone, going to a council office or emailing/accessing information through a website.
Talking to someone
This may include someone from housing or homelessness service or other agencies such as Citizen’s Advice; Women’s Aid, Shelter.
Finding an option
Our customers approach us with a range of issues. A suitable option might be finding ways to help stay in their current home, or finding them a private let, or sorting out money issues or referring them to other agencies for specialist support.
The Hub has a website: http://housingoptionshub.co.uk/
Take a note of that link and visit the site to see which organisations support people in each of the different areas.
Take a note of that link and visit the site to see which organisations support people in each of the different areas.