Jeannie went to a local area office for her housing options interview. The interview room she was in was small and cluttered. She didn’t fully understand what options were available to her but felt that she couldn’t ask questions because the officer went through the interview very quickly.
This example shows a good housing options interview
Joe had a housing options interview at home because he had mobility issues. The officer who carried out the interview explained things very clearly and Joe understood what he had to do next. The officer also provided him with a note of their meeting and the actions.
This example shows a good housing options interview
Bella completed an on-line self-service questionnaire. She was able to print out the details and action plan. She then went into a local office for an interview where she had to repeat all the information she had already put into the system.
This example shows a good housing options interview