When the person has approached the housing options service, they are likely to be asked to come for an interview. The staff member making the arrangements should also ask whether the customer has any special requirements e.g.:
- need of translation services
- need for an accessible space
- would like someone to attend with them
- require the interview to be carried out at home (if the person has severe mobility issues, lives in a rural location)
- whether they would require assistance to get into the office.
Before the interview begins, the interviewer should tell the customer that they will take notes or input information onto a computer during the interview. The interviewer should also check throughout that the customer is happy with the pace the interview is being taken and that information is being clearly explained and tell the client to feel free to stop and ask any questions that they may have.