At the interview, the officer will ask for basic details (name, address, family circumstances, whether they are on any housing waiting lists and then find out more about the customer’s current situation (housing issues, money worries, whether on benefits). This will include finding out about whether there is a risk of homelessness/the customer is already homeless.
The officer then outlines the available options. The officer and customer will talk through options they think might work for them (as well as any they wouldn’t consider).
The officer will then
The officer then outlines the available options. The officer and customer will talk through options they think might work for them (as well as any they wouldn’t consider).
The officer will then
- outline what is going to happen next e.g. the customer coming back to the service or getting referred on to another service (which may be needed if the customer has specific issues).
- feed-back the points made and check that the customer is happy with the information recorded, they may ask the customer to sign the form (the interviewer will also sign).
