Taking part in audits can be fun as well as interesting! People gain new skills and learn about working as part of a team. Customer auditors are a crucial part of an assessment process because they have a unique perspective to share. It is useful for auditors to be
- Good at communicating
- Ready to learn
- Able to assess whether a service is doing what it is meant to be
- Supportive of other team members
- Respectful of the landlord undergoing the audit and have an understanding of how staff might feel about their service
- Themselves
- Understand that findings are confidential (until results are published) Remember people taking part in audits will be supported to do so.
Remember people taking part in audits will be supported to do so.