YOUR NEW LANDLORD SHOULD HAVE...
Provided you with a key for every door lock (and windows) and that they work properly
Told you where the gas and electric meters are (TAKE readings as soon as you move in) and contact the energy company to tell them what they are
Told you how to make payments to energy companies
Checked that water, gas and electricity supplies are switched on and working (IF THEY ARE NOT, report them to the local office immediately)
Shown you where the mains water stop valve is located
Explained how the central heating system works
Shown you where smoke detectors are located and that they are working
Explained to you how to get out of the house if there is a fire
Told you about how to get home contents insurance and it covers you for claims from a third party, e.g. if your washing machine leaks and floods the flat below