Financial & Welfare Benefit
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Have you missed any payments?
How many payments have you missed?
3+ payments
2 payments or less
Immediate Referral to Financial & Welfare Benefits Search List/Legal Advocacy Services
Is there a shortfall in payment?
Do you struggle with paying the cost of fuel?
Referral to welfare rights/income maximisation service
Note that the individual may be entitled to a discretionary housing payment
Advice on reducing home energy costs & managing fuel poverty may assist customer
With this level of arrears, there is still scope to negotiate with the landlord to manage this debt through arrangements etc.
The household may benefit from advice or advocacy from an Independent Housing Advice Worker
Discretionary payments might include:
- Housing Benefit
- Mortgage Interest Payments
Link : Benefits Fact Sheet
Advise customer that a range of practical solutions may be available including:
- Application to welfare fund
- Application to other charitable funds
- Short term housing support
- Scottish welfare fund (Community Care Grants)
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