Health & Addiction Issues
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How does this behaviour make them feel?
Stressed / Less able to cope with day to day issues
Worried / Anxious
Want to Self medicate (i.e. alcohol/drug abuse)
Sick / Unwell
Collate information on extent/nature of anxiety/stress i.e:
- Is mental wellbeing or emotional health good?
- Does individual have low self-esteem?
- Does individual lack personal confidence?
- How long have they felt this way?
- Are they on medication for this?
- Collate information on physical health i.e. Does individual have a diagnosed illness?
- How long have they felt this way?
- Are they on medication for this?
- Collate information on literacy/sensory impairment, i.e. Has the individual been diagnosed?
- Does individual lack personal confidence?
- How long have they felt this way?
As a result of this problem/issue has there been a threat of violence?
Is it reasonable for the person to remain at home?
Immediate referral to immediate risk of homelessness partner search list
Establish & note the ways which make it difficult to remain in their own home
Have you been asked to leave your home?
Establish why they have to leave; Establish what action has been taken:
Try to assess whether:
- Individual is vulnerable to self harm/suicide; &
- How household reacts to mental health or addiction issue
If the customer requires to leave home to receive treatment or support this MUST be communicated to their landlord
Consider whether customer would benefit from housing support or tenancy sustainment services to enable them to remain at home