Independent Living 1 2 3 4
Define Issue
Diagnostic
Action
Provide various support & advice options:
Rent/Mortgage Arrears
Budgeting household finances
Meeting rent/mortgage costs
Secured & unsecured debts
Meeting council tax costs
Meeting household fuel costs
Unemployment/Re-training/Going Back to Work
Referal to partner
Referal to partner
Coping with responsibility
Feelings of isolation
Limited independent living
skills e.g. shopping, cooking,
cleaning, budgeting
Coping with parenting
Lack of support from family/friends
Violence in
household-Intra-family dispute
Referal to partner
Referal to partner
Referal to partner
Referal to partners
Poor quality of neighbourhood
Poor relationship with neighbours
Harassment from others in the community
Referal to partner
Difficulty in controlling behaviour of children
Difficulty controlling pets
Behaviour of visitors to property
Referal to partner
Referal to partner
Complex Needs
Mobility problems: coping with stairs etc
Unmet need for aids/adaptations to property
Difficulty coping with household tasks, as a result of age/infirmity
Difficulty coping with household tasks as a result of mental health
Difficulty coping with household tasks as a result of addiction
Poor property condition
Poor state of repair
Lack of essential household items
Sound proofing issues
Referal to partner
Referal to partner
Referal to partner
Referal to partner
Referal to partner
Financial & Welfare Benefits Search List
Independent Living Issues (Employability Search List)
Independent Living Issues (Tenancy/Social Care) Search List
Independent Living Issues (Practical Assistance) Search List
Independent Living Issues (Parenting Family/Support) Search List
Immediate Risk of Homelessness Search List
Independent Living Issues (Tenancy/Social Care) Search List
Independent Living Issues (Parenting/Family Support) Search List
Independent Living Issues (Parenting/Family Support) Search List
Independent Living Issues (Aids & Adaptions) Search List
Independent Living Issues (Tenancy/Social Care Support) Search List
Health & Addiction Issues Search List
independent living issues (practical support-disrepair) search list
independent living issues (practical assistance) search list
Housing Affordability Issues
Wellbeing Factors
Social Factors
Lifestyle Factors
Health Factors
Physical Property Factors
If the customer has complex needs there may be a referral to more than one service. NOTE: Agencies may need to work together and share information to meet the needs of the customer.